Shipping & Returns

I aim to dispatch orders within 2-3 working days :) But if there are any delays, I'll be sure to notify you!

I do not make profit from our P&P, all prices are based on current Royal Mail guidelines. VAT is added onto the postage costs for UK & Europe. So the amount seen on your parcel may differ from the amount you were charged :)

Charges are calculated automatically when you check out. If you have any questions about shipping then please ask and I'll try to help.

UK SHIPPING

I aim to send all orders within 3 working days of the order being placed. Typically it will then arrive the next day but can take longer.

EUROPE SHIPPING

Orders are sent with Royal Mail tracked: 3-4 working days delivery aim.
Large items such as figurines/skateboards etc can be shipped with Parcel Force. These are also all tracked and can take 3-5 working days to be delivered.

WORLDWIDE SHIPPING

Orders are sent with Royal Mail tracked: 5-7 working days delivery aim.
Large items such as figurines/skateboards etc can be shipped with Parcel Force. These are also all tracked and can take 5-7 working days to be delivered.

RETURNS POLICY

I really hope that you are very happy with what you receive, but please do get in touch if there is any issue. Please make sure you return the item in its original condition, within 10 days in order to get an exchange or refund. Items that return in an unsellable condition will not be refunded. 

Any returned items will be refunded immediately minus the cost of the initial postage fee. Any faulty items must be returned to me before a replacement or refund is provided.

I'm afraid I'm not able to refund on any personalised items as it will not be possible for me to restock these. This excludes damaged items.

If you do send items back then please use a secure postage method, so that you can trace where the package is. The item is your responsibility until I've receive it.

To start a return, you can contact me at ask@maryloufaure.com. Once your return is accepted, I'll send you instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted.